24 Hour Support

Comments

7 comments

  • Julie Rayner

    Hay Dave, I'm with you.  This whole thing is a big learning curve for me and I find myself awake at stupid hours working on it and wishing that there was someone I could contact to sort it all out.  I think it would be a great bonus for existing and newer members, like me!

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  • Julie Rayner

    Hey Dave, I'm with you.  This whole thing is a big learning curve for me and I find myself awake at stupid hours working on it and wishing that there was someone I could contact to sort it all out.  I think it would be a great bonus for existing and newer members, like me!

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  • Dave

    Are Julie and I the only ones that are interested in 24 hour support? Seriously?

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  • Just Tools

    24 Hour would be nice, but I would like to see their staff productivity more directed to the software development & implementation. Their current support email staff are efficient & quick in response.

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  • Julie Rayner

    You're right 'Just Tools'.  Their current customer service is absolutely awesome.  Without Gerald's help, I would have been in a right mess!  And I guess it would be cruel to chain him to a desk for 24 hours straight........hmmmmm. 

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  • Patricia

    This is copied from facebook, in reponse to a query I had.

    "We offer free phone and email support during business hours from our Sydney, Australia based office. Many of our clients have told us they appreciate speaking with someone locally, who understands the needs of local merchants. It is because of this feedback and our desire to provide the best possible quality of support that we have chosen to continue to offer local business hours support rather than outsourcing to an overseas call centre to provide 24x5 or 24x7 support. Given the choice of quantity versus quality, we choose quality every time."

    Contradictory- DESIRE TO OFFER THE BEST POSSIBLE QUALITY SUPPORT-  and OFFERING ONLY BUSINESS LOCAL HOURS.. quantity vs quality according to them-  Less means more??????????????? mmmm 

    The support team is nice .. I agree with that- but unfortunately unavailable at times..  perhaps if there was more information out there on ho to solve issues - more examples.. an ezimerchant for dummies -troubleshooting tips etc then at times we wouldn't need to be asking for support- specially during times when its not available- (non business hours that is)....

     

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  • Joachim Schiller

    ezimerchant has no plans for 24/7 support.  We have recently instituted a new internal support process including the development team which is delivering a far better and more timely response to technical support issues for our merchants.  Remember please ensure that your issues are logged via  support@ezimerchant.com or 02 8889 8811.

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