Why wont my product descriptions save?

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Rikki

• July 29, 2011 04:49

Hi, I have some of my products in ezimerchant professional v. 3 and know my way around the software well enough to do what I need.  I am currently trying your online version as I cant seem to find an upgrade price anywhere. I have added pages and pics, categories etc. the one thing that I cant seem to work out is how to add a product description that wil save. I can copy and paste from word as a button suggests, but it wont save. Can you please let me know the process or possible give me an upgrade value so that i can purchase and use offline in a format I know. Cheers

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  Gerald

  • August 09, 2011 05:47

  Hi Rikki,

  Regarding upgrading to version 5 from your current version is for free, as it will give you a chance to play around with the control panel and decide whether v5 is for you, the price model is based on your product listing

  http://ezimerchant.com/Pricing

  Regarding saving your products what browser are you using to access the ezimerchant control panel? another thing you can do is update flash player on your browser. Saving changes to a product should change as we are not aware of any issues regarding the saving functionality.

  If you continue to have the problem of saving please email us on support@ezimerchant.com.au and will try to get it resolved for you.

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  Rikki K

  • August 21, 2011 07:05

  Thanks Gerard. I have swapped back to old laptop using Vista and IE8. Saving works fine now (except for images). Must have been a problem with IE9.

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