How do I setup automated receipt emails to customers when they place an order?

FAQ applies to:

ezimerchant Professional version 4

When a customer places an order on your website, its a good idea to send the customer a receipt email to them, to confirm you have received their order. This could be done manually, however its much easier to get the GTS server to automatically send the email for you each time an order is placed.

The ezimerchant GTS can send an order receipt email to your customer, containing the order number and details and a customisable message whenever a customer places an order on your web site. Please follow the instructions below to setup an order receipt email...

STEP 1

From the main screen in ezimerchant Professional click the 'Checkout Completion Actions' option.

STEP 2

Click on the 'Add Action' Button.

STEP 3

Select the 'Send Receipt to Customer' option as demonstrated below...

STEP 4

Now fill in the two required fields...

• Subject: This will be the subject line of the email. For example: "We have received your order - Thank you"
• Message: This will be a short message in the body of the email. For example: "Thank you for your order. We will process your order and ship it within 24 hours."

Once the required fields are completed click the 'OK' button.

STEP 5

To make this change live you must update the GTS. Click the 'Update GTS' button to update the GTS.

STEP 6

As always, after you make a change to your website you should perform a test order (using your own email address) and verify that the reciept email arrives successfully.