If you charge customer’s variable shipping costs when they use PayPal Express Checkout payment flow GST will be missing from the line item details before they log into PayPal. Once the customer logs into PayPal shipping costs and GST will be added to their total.
If you offer all customers a fixed shipping price then GST will be shown in the line items before they log into PayPal.
This situation is a result of how PayPal have setup the payment flows.
Comments
2 comments
I am not so sure that is the case as it doesnt seem to happen that way when shopping on other e-commerce sites and using paypal, so maybe it is not a paypal issue.
We have many customers ringing or emailing us about the excluding GST price always being displayed in PayPal & they state this does not happen on other Australian websites using .
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