*RESOLVED* Outage Notice - ezimerchant Professional GTS server (version 4)

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    Joachim Schiller

    Full functionality has been restored.

    The outage was caused by the Microsoft Update Service consuming all available processing power on the GTS front-end server. This was compounded by a fault on Amazon Web Services relating to multiple network interfaces causing the server to be unreachable after a restart.

    Restoring functionality required implementing a replacement server.

    We have put measures in place to ensure that these types of events will not cause such a lengthy outage in the future.

     

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